Frequently Asked Questions (FAQs)
Q1. Who can buy from HighBest?
A: We supply trade-only customers, including shop owners, resellers, and bulk buyers across the UK.
Q2. How do I register for a trade account?
A: Simply click here to register and fill in your business details. Once approved, you'll get full access to pricing and ordering.
Q3. What is your minimum order value?
A: We typically require a minimum order value of £100 (ex. VAT), but this may vary by product or promotion.
Q4. How long does delivery take?
A: Most UK orders arrive within 2–5 working days. You'll receive tracking once your order is shipped.
Q5. Can I return items?
A: Yes — but only if the item is faulty, damaged, or sent incorrectly. Returns must be made within 7 days of delivery. Contact us before returning.
Q6. Do you offer discounts for bulk orders?
A: Yes, we provide volume-based pricing and special deals for large orders. Get in touch to discuss your needs.
Q7. How can I contact customer service?
A: Email us at info@highbest.co.uk or call +44 (0)1234 567890 during working hours.
Q8. Where are you based?
A: Our warehouse is located in Slough, Berkshire, UK, and we ship to all parts of the UK.